If you are unhappy with our work or something that we have done or failed to do, we want to know about it. We also welcome your views on what we do well. Your comments enable us as an organisation to learn and continuously improve our services.
Let us know how we're doing
If you would like to make a complaint or have any comments about any aspect of our service or work, you can contact us using any of the following options:
Write to us at:
British Heart Foundation
2096 Coventry Road
We will work our hardest to resolve your complaint during your initial contact with us; however we may need some more time to investigate. If this is the case, we promise to keep you informed throughout the process.
We will let you know who will be contacting you and when you will hear from us. We aim to have all complaints resolved within 30 days of receipt.
If you feel that we have not resolved your complaint, we will advise you on the appropriate governing body to contact.
The Fundraising Standards Board
The British Heart Foundation is a proud member of the Fundraising Standards Board (FRSB). The FRSB is the body for self-regulation of fundraising in the UK. The FRSB scheme is open to all fundraising organisations.
As a member of the FRSB, The British Heart Foundation agrees to adhere to the highest standards of good practice with our fundraising and a Fundraising Promise. You can read the Fundraising Promise on the FRSB website.
You are entitled to take your complaint directly to the FRSB. Their contact details are:
Fundraising Standards Board
61 London Fruit Exchange
Telephone: 0845 402 5442
Email: [email protected]